Common questions. Straight answers.

Quick Tow NYC does not set or publish the independent operator's rates. Give the line your vehicle, pickup location, destination and access details; the operator confirms the price and what it covers before dispatch.

The line takes calls around the clock. Ask what the call costs when you ring, including any after-hours charge, and you will have the number before the truck rolls.

Payment methods are set by the independent operator. Ask which methods are accepted when the operator confirms the quote, before dispatch.

Coverage and dispatch rules depend on your policy or membership. Contact your insurer or motor club to confirm benefits and whether it must arrange the service; if you call Quick Tow directly, ask the operator what documentation is available before dispatch.

Arrival depends on your exact location and an independent operator's availability. Give the line your address, nearest exit or pin location, then ask the operator for an arrival window when the job is confirmed.

We cover the five boroughs of New York City: Manhattan from the Financial District to Inwood, Brooklyn from Williamsburg to Coney Island, Queens from Astoria to Jamaica and the JFK and LaGuardia corridors, the Bronx, and Staten Island. Long Island, Westchester and New Jersey are deliberately not covered, so if your car went missing in Yonkers or across the river in Jersey City, that is a different jurisdiction's law and we will say so rather than guess.

Yes. The FDR Drive, the BQE, the Cross Bronx Expressway, the Major Deegan, the Grand Central Parkway and the Belt Parkway. Bear in mind that commercial trucks and tow trucks are banned on the parkways, which shapes how a recovery has to be routed. If police are on scene the officer decides who tows and where it goes; a parking-violation tow by the NYPD goes to the tow pound in the borough it came from, and a Port Authority or airport tow follows their own process.

Those areas are within the five-borough service area. Pin-drop your location or give the nearest exit, cross street or landmark, describe the vehicle and problem, and let the operator confirm availability and equipment for the job.

The correct method depends on the vehicle manufacturer's towing instructions, drivetrain, clearance and whether its wheels roll freely. Give the operator the year, make, model and condition, and check the towing section of the owner's manual before the method is confirmed.

Call with the exact year, make, model, battery state and whether the vehicle can enter its transport or tow mode. The matched operator must confirm the equipment and follow that vehicle's manufacturer instructions before dispatch.

The line accepts motorcycle and RV requests. Give the bike, scooter, trike, motorhome or trailer type, its condition and location; the independent operator confirms whether suitable equipment is available before dispatch.

Call with the pickup, destination, vehicle condition and access at both ends. An independent operator confirms whether the route and schedule are available and quotes the job before dispatch.

Call with the vehicle year, make and model and describe what happens when you try to start it. The operator confirms whether jump-start service is appropriate and what equipment is available; a shop should diagnose a battery, alternator or starter fault.

Call with your location, vehicle and whether you have an inflated spare, jack and locking-lug key. The operator confirms the available service. On an active highway shoulder, stay belted with hazards on and follow police or highway-crew instructions.

Call with the exact fuel type and location. The independent operator confirms whether delivery is available, the quantity and the full quote before dispatch.

Call with the vehicle year, make and model and explain whether the key is locked inside, lost or damaged. The operator confirms whether lockout service is suitable or whether you need an automotive locksmith or dealer.

Coverage depends on your policy and the circumstances. Contact your insurer to confirm benefits, required dispatch steps and documentation; ask the independent operator what receipt or job details it provides.

If law enforcement orders the tow, the officer controls the removal and destination; an NYPD parking-violation tow goes to the tow pound in the borough it came from, while a Port Authority or airport tow follows their own process. If the vehicle is released or the tow is not police-ordered, call the line for an operator-confirmed quote.

For a tow you request, give the preferred destination when you call and have the operator confirm it before dispatch. A police-ordered tow follows the destination selected by the agency, and a receiving shop may have its own hours or intake rules.

Yes, and New York City regulates this closely, so it is worth being precise. A tow from private property is governed by NYC Admin Code § 19-169.1 and the Department of Consumer and Worker Protection, and it may only be performed by a DCWP-licensed towing business. We are not that licensee and we do not pretend to be. What we do is connect property managers, co-ops and retail landlords with DCWP-licensed operators, and help them get the signage right: a conspicuous sign at each entrance and along the perimeter no more than 250 feet apart, its top 6 to 8 feet above the ground, luminescent for round-the-clock visibility and at least 12 by 18 inches, stating the operator's name, address and phone, the redemption hours, the fees, and the hours towing is allowed. Without that signage the removal is not lawful.

First work out who towed it. If the NYPD towed it for a parking violation, it usually goes to the tow pound in the borough it came from; check the NYCServ towed-vehicle search or call 311, and the NYPD release fee is $185 for a standard vehicle, $370 for heavy duty, plus $20 a night storage. If a private lot had it removed, photograph the lot signs and note the operator on the sign, because a DCWP-licensed operator may charge up to $125 for removal plus the first three days of storage and $15 a day after that, and must store the vehicle within city limits and no more than 10 miles from where it was taken.